Mayflower Distributing Frequently Asked Questions
HOW DO I PLACE AN ORDER?
On This Website: To place an order on this website, you must have created an account and sign in. In addition to ordering from this website, orders can be placed in several ways.
By Phone: Nationwide 800-678-4892, West Coast 800-999-4565. Customer service representatives are available to take your order from 8:00 am to 7:00 pm CST Monday through Friday.
By E-mail: Orders may be e-mailed to firstname.lastname@example.org. Please include your customer number (if known), name, billing address, shipping address (if different), and item numbers, to help us process your order and ensure accurate delivery.
By Fax: Nationwide 888-655-0921, West Coast 866-527-6170. Orders may be faxed in 24 hours per day.
Note that we cannot ship to post office boxes. We can ship to residential addresses, but be aware that if no one is home carriers will often leave the package. We are not responsible for the loss of your order by failed delivery. We recommend you specify a commercial shipping address if possible.
WHAT IF THE PRODUCT PRICES DISPLAYED IN THE SHOPPING CART ARE NOT CORRECT?
Prices shown on our website are wholesale list pricing. If you receive special pricing or qualify for a volume discount, the correct pricing will be shown on your order acknowledgement. In the event that your acknowledgement appears incorrect, please e-mail us from the Contact Us link or call us and we will correct the problem.
HOW DO I FIND MY CUSTOMER NUMBER?
If you have an established account with us, your customer number can be found at the top of our invoices. Or please contact us and we will readily provide it to you.
WHY DOES MAYFLOWER NEED MY TAX ID OR RESALE NUMBER?
We are required by law to charge sales tax on orders for customers located in AZ, CA, CO, MN, NJ, NV, NY, and TX, unless we have evidence that the customer is a reseller exempt from sales tax. We must have a state sales tax exemption number for new accounts claiming exemption from sales tax.
WHAT IS YOUR RETURN POLICY?
Mayflower will replace defective merchandise with the same or like merchandise if returned within 30 days of invoice date. However, we cannot replace product that has retail stickers or was misused (including balloons that may have been punctured or cut). We are not liable for any other damages or claims.
We will issue credit for any shipping mistake if notified within 10 days of receipt of order.
Customer Ordering Mistakes.
We may accept returns of other stock merchandise only with our advance authorization and subject to a 15% restocking charge.
Return Authorization Required.
Whenever returning merchandise, please contact us for a Return Authorization Number (RMA). This number must be included inside of each package returned. Please do not mark the outside packaging. Returns without RMA’s will be refused and deductions from invoices without authorization may cause the account to be placed on hold.
DO PRODUCTS LOOK EXACTLY AS THEY APPEAR ON MY COMPUTER SCREEN?
Different computer monitors can display colors differently. The actual colors of our products may vary slightly from those displayed on your computer monitor.
WHAT IF I CAN’T FIND THE PRODUCT I’M LOOKING FOR?
If you cannot find a product, please contact us to see if we stock it or if it can be special ordered. This website, while listing thousands of products, does not include everything we stock. In addition, if we do not stock a product, we can often special order from the manufacturer, subject to minimum case pack quantities. Special orders are subject to longer delivery lead times and in most instances, freight charges are additional.
WHAT IF A PRODUCT I ORDER IS OUT OF STOCK?
If a product will be received within a few days, we will hold your order so we can ship it as complete as possible unless you have informed us of a delivery date deadline. We back order seasonal products and ship them when available. We do not back order non-seasonal products, so please reorder them. Upon request, we will backorder non-seasonal products over $50.00.
HOW CAN I TELL IF A PRODUCT IS IN STOCK?
The item detail page will indicate if the item is in stock or out of stock with an estimated back in stock date. Keep in mind, though, that a product could display as in stock and be out of stock by the time the order is processed.
DO YOU CHARGE MY CREDIT CARD WITHOUT MY APPROVAL?
For new customers, by providing your credit card information as the method of payment with your order, you are authorizing us to charge your credit card for your order.
For existing customers with credit card terms, unless you direct us not to, we will automatically charge your credit card at the time of each shipment or charge.
Be aware that if you require us to obtain advance approval for each transaction charge to your credit card, it could delay shipping your order while we strive to reach you for approval. In that instance, we are not responsible for late delivery of your order.
DO YOU STORE MY CREDIT CARD INFORMATION?
Your credit card information is stored on our secure server and is not accessible or visible by anyone. Our security procedures protect your information and comply fully with Visa, Mastercard, American Express and Discover requirements.
WHEN IS MY CREDIT CARD CHARGED?
Your credit card will be pre-authorized to hold the funds at the time your order is placed, but will not be charged until your order ships. If there is a problem obtaining approval of the credit card transaction, we will promptly contact you.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
With approved credit, Mayflower will ship your order on open 30-day account. Credit approval generally requires 10 to 15 days after receipt of a signed credit application. We accept Visa, Mastercard, American Express, Discover and debit cards, and encourage first time customers to use this method of payment. We also accept business checks by phone/fax/e-mail subject to certain conditions. We do not accept COD orders.
If you do not have an account with us, payment for web orders is by credit card.
HOW ARE SHIPPING CHARGES DETERMINED?
Balloon, party and gift items are classified as freight code A items and will ship free freight on orders that are over $250.00. For orders under $250.00, UPS shipping charges, based on the destination and weight of the order, are added to the invoice. Foodservice, custom orders, piñatas, and gift boxes are classified as freight code B items and will ship free freight on orders that are over $750.00. Extra charges will apply for ground service orders requesting lift gate or inside delivery. The Freight code classification can be found on the item detail page under additional information.
Freight code A: Products that qualify for free freight on orders over $250.00
Freight code B: Products that quality for free freight on orders over $750.00
IS THERE A MINIMUM ORDER REQUIREMENT?
Standard 18”, HX and 17” are generally subject to a minimum order quantity of 5 per style. All other merchandise is sold as individual units unless otherwise noted in the item description. A small order charge of $5.00 is included in the shipping charges if the order is under $25.00.
CAN YOU DROP SHIP MY ORDER DIRECTLY TO MY CUSTOMER?
Yes, we often do this for our business customers. However, to ensure proper handling of drop ship orders and avoid risk of error, we prefer that you call us to place drop ship orders.
CAN YOU SHIP INTERNATIONALLY?
For orders shipping to Alaska, Hawaii, Puerto Rico, extended territories and all international locations, actual shipping charges will be added to the invoice. Please call customer service for information on orders shipping outside the contiguous United States.
HOW CAN I TRACK MY ORDER?
If shipping within the contiguous 48 states, most orders will arrive within 2 to 4 business days, depending upon your location and shipping method.
When your order ships, you will receive an e-mail notification with a link to the UPS tracking number.
CAN I PICK UP MY ORDER?
Yes, orders can be picked up at either of our locations. In general, Will Call orders are available for pick up the next business day, or the same business day at least 3 business hours after receipt of your order. We suggest you call us in advance of picking up your order to ensure it is ready.
WHEN WILL MY ORDER SHIP?
In most instances, your order will ship via UPS on the day we receive your order or the next day. In some instances, we will hold orders for a few days for incoming stock to fill your order as complete as possible. If you must receive your order by a certain date, please indicate that on your order.
Note that certain products cannot ship by air service and may take longer. Larger orders are shipped by common carrier. Next day air and other expedited delivery services are available at additional cost.
IS IT SAFE TO ORDER ON THIS WEBSITE?
Our shopping cart is secure and we use the most current technology to keep your information including credit card information safe.