Site Terms and Conditions

Site Terms and Conditions


We are a wholesale distribution company and sell only to the retail trade. We require a state sales tax exemption number for new accounts.


Domestic orders placed before 1:00 pm CST are typically shipped the same day. After 1:00 pm CST, orders are shipped the following business day. International orders (including Alaska, Hawaii, Puerto Rico and extended territories) are subject to next day processing and actual shipping charges will be added to the invoice. Please call customer service for orders shipping outside the contiguous United States.

In a hurry? Mayflower offers Next Day Air, 2nd Day Air, and 3 Day Select for an additional cost.


By Phone: 800-678-4892. We are available to take your order from 7:00 am to 7:00 pm CST Monday-Friday.

By Fax: 888-655-0921. Order forms are available on our website.

By Website: Orders may be placed at

By E-mail: Orders may be e-mailed to Please include your customer number, business name & address, and item numbers & quantities to speed up order-processing time and ensure accurate delivery.


Orders are shipped via ground service unless instructed otherwise.  Orders under $250.00, shipping charges are added to the order. Orders over $250 are prepaid freight with some exceptions.  Please verify with customer service on heavy or bulky items.  Foodservice will ship prepaid freight on orders that are $750.00 or more. For Foodservice orders under $750.00, shipping charges are added to the order. Extra charges will apply for any ground service orders requesting lift gate or inside delivery.


Orders under $25.00 are subject to a $5.00 handling charge. Individual products may be subject to minimum quantities. Balloons are subject to a minimum quantity of five per item.


Please be sure to inspect your package carefully at the time of delivery. If you notice any shipping damage or defects, record it on the shipping receipt, refuse the delivery and contact us. If you notice missing, damaged, or defective parts after you accept the delivery, contact Customer Service within 10 days of receipt, and we will gladly replace or credit your account.


With approved credit, we will ship your order on an open 30-day account. Download our credit application at We encourage first time customers to pay by credit card. We accept Visa, Mastercard, Discover, American Express, and debit cards. We also accept business checks by phone, fax, or e-mail subject to certain conditions. We do not accept COD orders.

Credit Card Customers, Please note: Your credit card information is 100% secure. Unless you direct us otherwise, for each billable transaction on your account, we will automatically charge your credit card at the time of each shipment. Alternatively, if directed, we will contact you for approval before charging each transaction. In that instance, we are not responsible for late delivery on your order.


All returns must be authorized by our Customer Service Department prior to returning and obtain a Return Authorization number. Returns without an authorization number are refused and deductions from invoices without authorization may cause the account to be placed on hold. Upon approval, goods must be returned with a copy of the invoice with the authorization number indicated. Misused products (including balloons that have been punctured or cut) and stickered items will not be accepted or credited. Returns must be made within 30 days of purchase. Seasonal merchandise is not subject to return. Returned merchandise may be subject to a 15% restocking charge. Mayflower limits its warranty for defective merchandise to return and replacement of said merchandise. We are not liable for any other damages or claims.


We can special order products we do not stock from certain manufacturers, subject to minimum case pack quantities. At the time of order placement, we will provide an estimated delivery date, but cannot guarantee special order delivery dates. Special order sales are final and not subject to return. Additional freight charges may apply. Certain orders may require a deposit.


All licensed merchandise and logos contained herein are trademarks of their respective companies and are used with permission. No reproduction of this catalog is allowed without the written permission of Mayflower Distributing Company Inc.


Seasonal merchandise will be back-ordered if it totals over $50.00. Seasonal back-orders will be canceled if they have not shipped 15 days before the holiday. Non-seasonal products will be back-ordered upon customer request if the total backorder value exceeds $50.00. Customers should reorder unshipped items if a backorder was not requested, or for which the value does not meet this back-order dollar threshold.


Volume discounts apply to most balloon orders for everyday customers and do not apply with any other discounts. Orders with heavy or bulky items may not apply. The volume discount pricing structure is as follows: 5% off orders of $500-$1,499.99, 10% off orders of $1,500-$2,499.99, 15% off orders of $2,500 or more.

Web Site Specials: Visit our site for the latest specials.

Prices subject to change. Mayflower reserves the right to correct inaccuracies, misprints, or wrongly priced merchandise in our catalogs after the catalog has been printed.

Great Buy Items: Price is final with no further discounts.


By participating in the Contest, in addition to any other grants which may be granted in any other agreement entered into between Sponser and any entrant in or winner of the Contest, each entrant irrevocably grants the Promotion Entities and their respective successors, assigns and licensees, the right to use such entrant's name, likeness, biographical information and Submission, and any individual(s) participating therein, in any and all media in connection with the Website or the Contest or the marketing and promotion thereof and hereby release the Promotion Entities from any liability with respect thereto.