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Download web ordering instructions in PDF format.
How Do I Place An Order?
On This Website: To place an order on this website, you must have created an account and sign in. In addition to ordering from this website, orders can be placed in several ways.
By Phone: Nationwide 800-678-4892, West Coast 800-999-4565. Customer service representatives are available to take your order from 8:00 am to 7:00 pm CST Monday through Friday.
By E-mail: Orders may be e-mailed to email@example.com. Please include your customer number (if known), name, billing address, shipping address (if different), and item numbers, to help us in processing your order and ensuring accurate delivery.
By Fax: Nationwide 888-655-0921, West Coast 866-527-6170. Orders may be faxed in 24 hours per day.
How Can I See Product Prices?
Our website is used by both resellers and end users. While you can search and view products without logging in, prices are displayed only when signed in. The web catalog pages display appropriate product list prices for the type of customer. Any applicable discounts are reflected in the shopping cart when placing an order.
What If the Product Prices Displayed in the Shopping Cart Are Not Correct?
Incorrect pricing is usually the result of an existing customer creating a new log in by registering as a new customer rather than entering their existing customer number. When this happens, our system cannot recognize the customer’s proper pricing. In that event, please e-mail us from the Contact Us link on the Other Info drop down tab or call us and we will correct the problem.
How Do I Find my Customer Number?
If you have an established account with us, your customer number can be found at the top of our invoices. Or please contact us and we will readily provide it to you.
Is It Safe to Order on This Website?
Our shopping cart is secure and we use the most current technology to keep your information including credit card information as safe and secure as possible.
When Will My Order Ship?
In most instances, your order will ship via UPS on the day we receive your order or the next day. In some instances, we will hold orders for a few days for incoming stock to fill your order as complete as possible. If you must receive your order by a certain date, please indicate that on your order. Note that certain products cannot ship by air service and may take longer. Larger orders are shipped by common carrier. Next day air and other expedited delivery services are available at additional cost.
Can I Pick Up my Order?
Yes, orders can be picked up at either of our locations. In general, Will Call orders are available for pick up the next business day, or the same business day at least 3 business hours after receipt of your order. We suggest you call us in advance of picking up your order to ensure it is ready.
How Can I Track My Order?
If shipping within the contiguous 48 states, most orders will arrive within 2 to 4 business days, depending upon your location and shipping method. When your order ships, you will receive an e-mail notification with the UPS tracking number. Copy this number to the UPS website to track the progress of your shipment. If you can’t find this e-mail, call us. We’ll be happy to check on it for you.
Can You Ship Internationally?
We ship to all 50 states. We can ship to Canada, Puerto Rico and overseas locations, but please call us as additional shipping charges will apply.
Can You Drop Ship my Order Directly to my Customer?
Yes, we often do this for our business customers. However, to ensure proper handling of drop ship orders and avoid risk of error, we prefer that you call us to place drop ship orders.
Is There a Minimum Order Requirement?
No, but a small order charge of $5.00 is included in the shipping charges if the order is under $25.00.
How Are Shipping Charges Determined?
Most orders over $250.00 ship with no shipping charges. For orders under $250.00, UPS shipping charges, based on the destination and weight of the order, are added to the invoice. Some bulky or heavy products are subject to higher minimum order requirements for free shipping. Please call customer service for information on orders shipping outside the continental United States.
What Payment Options Are Available?
With approved credit, Mayflower will ship your order on open 30-day account. Credit approval generally requires 15 to 30 days after receipt of a signed credit application. We also accept Visa, Mastercard, American Express and Discover credit and debit cards, and encourage first time customers to use this method of payment. We also accept business checks by phone/fax/e-mail subject to certain conditions. We do not accept COD orders. If you do not have an account with us, payment for web orders is by credit card.
When Is My Credit Card Charged?
Your credit card will not be charged until your order ships. Should there be any problem in obtaining approval of the credit card transaction, we will promptly contact you.
Do You Store my Credit Card Information?
Your credit card information is stored on our secure server and is not accessible or visible by anyone. Our security procedures protect your information and comply fully with Visa, Mastercard, American Express and Discover requirements.
Do You Charge my Credit Card Without my Approval?
For new customers, by providing your credit card information as the method of payment with your order, you are authorizing us to charge your credit card for your order. For existing customers with credit card terms, unless you direct us not to, we will automatically charge your credit card at the time of each shipment or charge. Alternatively, if you so direct us, we will contact you for approval before charging each transaction to your account. Be aware that if you require us to obtain advance approval for each transaction charge to your credit card, it could delay shipping your order while we strive to reach you for approval. In that instance, we are not responsible for late delivery of your order.
How Can I Tell if a Product is In Stock?
On the web catalog pages displaying the product images, click on Check Availability to see if a product is currently in stock. Keep in mind, though, that a product could display as in stock and be out of stock by the time the order is processed.
What If a Product I Order Is Out of Stock?
If a product will be received within a few days, we will hold your order so we can ship it as complete as possible unless you have informed us of a delivery date dead-line. We back order seasonal products and ship them when available. We do not back order non-seasonal products, so please reorder them.
What if I Can’t Find the Product I’m Looking For?
If you cannot find a product, please contact us to see if we stock it or if it can be special ordered. This website, while listing thousands of products, does not include everything we stock. And if we don’t stock a product, we can oftentimes special order from the manufacturer, subject to minimum case pack quantities. Special orders are subject to longer delivery lead times and in most instances freight charges are additional.
Do Products Look Exactly As They Appear On My Computer Screen?
Different computer monitors can display colors differently. The actual colors of our products may vary slightly from those displayed on your computer monitor.
What Is Your Return Policy?
Defective Merchandise. If a product is defective upon receipt, we will gladly replace it or credit your account. However, we cannot replace products that have been misused (including balloons that have been punctured or cut). Mayflower limits its warranty for defective merchandise to return and replacement of said merchandise. We are not liable for any other damages or claims.
Shipping Errors. Although we work hard to avoid shipping errors, they do occasionally happen. We will also gladly credit you for shipping mistakes when notified within 10 days of receipt of order. We are unable to honor claims not made within those time periods.
Customer Ordering Mistakes. We may accept returns of other stock merchandise only with our advance authorization and subject to a 15% restocking charge.
Return Authorization Required. Whenever returning merchandise, please contact us for a Return Authorization Number (RMA). This number must be clearly marked on the outside of each package. Returns without RMA’s are refused and deductions from invoices without authorization may cause the account to be placed on hold.
Why does Mayflower Need My Tax ID or Resale Number?
We are required by law to charge sales tax on orders for customer located in Minnesota and California, unless we have evidence that the customer is a reseller exempt from sales tax. We must have a state sales tax exemption number for new accounts claiming exemption from sales tax.